Jason Inc.
  • 14-Jun-2017 to 13-Aug-2017 (CST)
  • Osborn
  • Richmond, IN, USA
  • Salary
  • Full Time

401K, Vacation, Life Insurance, 401K, Short-term Disability


Essential Duties and Responsibilities (up to 7)

Direct daily operations of customer service team; plan, prioritize and delegate work tasks to

ensure proper functioning of the department

Deliver prompt and professional solutions for customer inquiries via phone, email, online chat,

etc.; resolve customer inquiries in timely and accurate fashion to ensure customer satisfaction

Provide customers with product information, availability, lead time and making product

recommendations

Review customer complaints; resolve problems that affect the service, efficiency and

productivity of the customer service associates

Handle complex and escalated customer service projects and initiatives

Manage and track customer orders from purchase to final shipping; maintain documentation to

track customer requests and inquiries.

Provide administrative and operational assistance to ensure smooth product delivery to

customers

Crate and run reports as necessary

Position Requirements

Bachelor's degree preferred

Three (3) to five (5) years experience with Customer Service, supervision preferred

Attention to detail and ability to manage multiple projects in a timely manner

Jason Inc.
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