Jason Inc.
  • 13-Feb-2019 to 28-Mar-2019 (CST)
  • Metalex
  • Libertyville, IL, USA
  • Full Time
  • Management

Founded in 1985 and headquartered in Milwaukee, Jason Industries, Inc. (www.jasoninc.com) is a public company to a global family of manufacturing leaders with four distinct segments serving a variety of end markets: seating, finishing, components and automotive acoustics. The Jason family of companies has a presence in 15 countries and employs more than 4,000 individuals worldwide.  

Essential Duties and Responsibilities

  • Create and implement standard, reliable, repeatable processes to deliver exceptional service to our customers via phone, email, etc
  • Direct daily operations of customer service team; plan, prioritize and delegate work tasks to ensure proper functioning of the department; assess talent and build a team that leverages team member strengths
  • Provide customers with timely product information, availability, lead time and making product recommendations
  • Review customer feedback and resolve problems that impact the service, efficiency, and productivity of the customer service team
  • Handle complex and escalated customer service issues
  • Manage and track customer orders from purchase to final shipping; maintain documentation to track customer requests and inquiries.
  • Provide administrative and operational assistance to ensure smooth product delivery to customers
  • Create, run, and analyze reports as necessary

Position Requirements

  • Bachelor's degree preferred
  • Five (5) to 10 years of experience with Customer Service
  • At least three (3) to five (5) years of leadership experience, including assessing talent, building teams, and leading organizational change
  • Attention to detail and ability to manage multiple projects in a timely manner
Jason Industries is an equal opportunity employer who seeks to employ the best qualified personnel without regard to race, color, sex, age, religion, national origin or any other legally protected status. Jason Industries also provides equal opportunity to qualified individuals with disabilities.
Jason Inc.
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